Assisting beyond terminal 3- From delays to directions

 Friday April 4, 2025

Upon arriving at the airport, the bustling atmosphere was immediately apparent—the counters were incredibly busy. During our briefing, we learned we had three flights scheduled for the evening. One was to Panama, originally set for 1300. but unfortunately delayed until 1900. The other two were our usual routes: London Gatwick and Faro.



After the briefing, we headed to the kiosks to assist passengers. Our initial task was ensuring only travelers heading to Faro joined the check-in lines, as the counters for Panama weren't open yet. In the meantime, we asked Panama-bound passengers to scan their barcodes and have their eVisa forms ready.

It was an intense evening with the delayed flight adding to the workload. I assisted countless passengers, providing directions, helping them navigate the gates, and offering information about other counters. Despite the hectic pace, the appreciation from travelers made it all worthwhile—it’s always rewarding to see how much of a difference our work makes.

After a few long hours of assisting passengers, we took a well-deserved break. Refreshed, we returned to the counters, though this time we didn’t get the opportunity to assist at the gates for boarding. Instead, we stayed at the kiosks until things slowed down. With some spare time, we decided to explore Terminal 1, turning it into a mini-adventure.


Even while exploring, we found ourselves helping passengers—giving directions to restrooms, explaining how to read the flight boards, and guiding travelers to the check-in counters. There were even passengers in Terminal 1 looking for Terminal 3, and I was happy to assist them as well. It felt great to extend my support beyond Terminal 3 and contribute to making everyone's journey smoother.

We returned just before the counters closed, bringing an eventful and fulfilling shift to an end.

Shift hours: 1300- 2300

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