Cancun Calls: A sunrise shift to remember


 Friday, March 7, 2025

My shift began bright and early, and upon arrival, I was met with a bustling airport filled with passengers. The lively atmosphere immediately took me back to the excitement and energy of my very first shift. Despite the overall business, our counters were relatively calm as we had only two flight scheduled for the morning, one to Colombia and the other to Cancun.



We had a short briefing, our supervisors asked us which destination we would like to assist with, and I choose Cancun. I then assisted several passengers with tagging their bags and printing boarding passes. Many had already checked in online and didn't have a checked luggage, so I directed them to security for a smooth path to the gates.


 By 5:45 am, it was time to head to the gates for Cancun departing at gate C31, there I helped with tagging carry-on items and delivering them to the entrance of the aircraft. 


One of the highlights of my shift was witnessing a stunning sunrise🌞 , a serene moment amidst the flurry of activity. I also got to see the aircraft push back from the gate, a fascinating glimpse of operation.

After returning to the counters, I counited assisting passengers at the kiosk before taking my much deserved break. My shift wrapped up feeling productive and rewarding 👏.

Shift hours: 4:00 - 12:00

Comments

Post a Comment

Popular posts from this blog

Day one at terminal 3: Navigating the hustle and bustle of check-in

Image
 Saturday January 25, 2025 Stepping into the terminal for my first shift was a thrilling experience, filled with anticipation and my keenness to help passengers on their journey. The airport was filled with energy as passengers prepare for their flights, I had to remind myself "you got this!! 💪    DIRECTING PASSENGERS TO VARADERO, CUBA I met Charlotte, who gave me a short briefing on my task and what the day would be like. My first task was to direct passengers on flights to Varadero, Cuba. I had to ensure they had their electronic visa ready, as it was crucial for their entry. If not, I directed them to scan the QR code and upload the necessary information. Passengers travelling in different classes had specific check-in areas. I directed travellers to their appropriate counters for Economy Class, Club Class, Eco Flex and Special Services. Each class had their own protocols, and it was important to ensure everyone knew where to go to make their check-in process a smooth...
Read more

Terminal Tour: Discovering the airport on orientation day!

Image
Monday September 20, 2025 from the moment I stepped into Toronto Pearson Airport, I knew this was going to be an adventure 💫.  My day started off pretty well, I took the subway from Warden station to Kipling continuing my commute on bus 900, "go airport rocket express🚀🛬!!!! " it got me there early. The airport was filled with a lot of activities, travelers from different parts of the world. Some seemed calm like frequent travellers while others were in a hurry to check-in. I enjoyed seeing the flight attendants and pilots arriving together, they are always so professionally dressed. I connected with my collogues at the currency exchange counter across from Porter Airlines as we were instructed to wait for Judith's arrival, our awesome placement coordinator.                                                                 ...
Read more

Third shift adventures: Becoming the bag tag master

Image
 Friday, January 30, 2025  my third shift at the airport was an eventful one, marked by a bustling terminal and numerous passengers in need of assistance. From the moment I arrived, it was clear that this day was going to be busy.  I spent a significant portion of my shift at the check-in kiosk, assisting countless passengers navigate the check-in process. A memorable moment came when a passenger praised me for how quickly and efficiently I applied the bag tags, something I struggled with on my first day. It felt amazing to hear that complement, I'm now officially the " Bag Tag Master"! 😁 However, not everything went smoothly . Some of the kiosks malfunctioned during my shift, which required me to redirect passengers to the check-in counters or ask them to wait until other kiosks were available. Understandably, some passengers were frustrated, but I did my best to reassure them that I could assist them as soon as possible. Most were relived to avoid the long check-in lin...
Read more