Shift Chronicles: Directing passengers and assisting travellers

 Sunday  January 25, 2025

 My second shift at the airport was an interesting experience, filled with moments of helping passengers and navigating the hustle and bustle of the terminal. My day wasn't too busy since there was only one flight departing for London Gatwick, but it still kept me on my toes🚶


I spent most of my time at the check-in kiosk, assisting passengers with their check-in process and directing them to the bag drop. One of the challenges I faced was the number of travellers with Air France and KLM who approached me for assistance. As much as I wanted to help, I had to politely inform them "Unfortunately, I cannot help you. I can only assist passengers traveling with Air Transat." However I didn't want to leave them stranded. I directed these passengers to the Air France and KLM check-in counters, and I let them know that if they continued further down the kiosk area, they would find agents from those airlines who could assist them. It was gratifying to ensure they found the help they needed, even if it wasn't directly from me 😇.

Overall my second shift was a learning experience in the customer service and adaptability. Each interaction helped me become more comfortable with my role and more confident in my ability to assist passengers.

Shift: 1500 - 2300

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