My Fourth Shift: Behind the scenes of passenger service

 Saturday February 1, 2025

My fourth shift at the airport started off relatively easy, despite the bustling environment. With only one flight scheduled that day to Manchester, the counters didn't open until 5pm. This gave me the opportunity to shadow my colleagues behind the counter and observe the entire check-in process. 👥

From checking in passengers to processing payments, tagging bags, weighing them and placing them on the check-in conveyer scales which takes them to the air craft, I got to see it all. It was fascinating to witness the detailed steps involved in ensuring everything runs smoothly. Afterwards, we had a short break, and I received my temporary pass. While it wasn't as thrilling as getting the RAIC, it did grant me access to the gate-with an escort, of course. We went through security and headed to gate B41 to prepare for boarding. This part of the experience was truly eye-opening. 😃

As we boarded the aircraft, I had the chance to tag a few carry-on items that passengers wanted to check in and take them to the entrance of the air craft. I observed the entire boarding process from start to finish, gaining valuable insights into the meticulous coordination required. One particularly memorable moment was when I witnessed the gate being pushed back, signalling the final stages before takeoff. It was incredible to see the teamwork and precision involved in this part of the operation.

Overall, my fourth shift was a great learning experience. Each day brings new challenges and opportunities, and I'm excited to see what lies ahead in my journey as a passenger service agent

Shift hours: 1500-2300

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