From Kiosks to Gates: My experiences on my sixth shift

 Saturday, February 8, 2025

My sixth shift started off as a busy one-well, the airport is always busy, so that's no surprise! We began with a quick briefing as we had four flights schedule that day. Yep, it was a very busy day. The counters were open for passengers travelling to Varadero, Cuba, and we were instructed to remind passengers with international passports to show their e-visa. If they didn't have it, they could scan a QR code to provide the necessary information. 

I started my shift at the Kiosk, assisting passengers, it's always a fun moment at the kiosk. I had a passenger who was very upset 😠because he had to pay $130 for an extra checked bag when it was listed at $60 on the website. I redirected him to the counter for clarification, but he declined and paid anyway . I also had other passengers asking for directions to other airlines such as Ice land Air and Catha Pacific. I informed them that those counters weren't open yet and advise them to come back within the four hour window before their flight. Being at the kiosk made me realise that I'm not just assisting Air Transat passengers but almost everyone who needs information. 💁


After a quick break and filling my tummy, off to the gates I went! Not gate B41 this time, but gate C32. Oh, what a walk that was! I assisted with the gate as usual, tagging carry-on bags and taking them to the entrance of the aircraft for pick-up. The flight was delayed by thirty minutes, so I got to see the cleaning crew in action, preparing the aircraft for a new flight and catering. 


Overall, it was a very cold day with a lot of snow, the wings were covered with snow, and I was hoping to see de-icing, but we had to head back inside. Another shift of learning and experiencing something new. See you on my next adventure! 

Shift Hours 1500-2300





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