A day of learning and growth: Insights from my fifth shift

 Friday, February 7, 2025

My shift began with a briefing on the number of flights we had and the times the counters were open for check-in. We only had two flights that day- one to London Gatwick and one to Porto. I started my day at the Kiosk, assisting passengers with check-in, tagging their bags, and directing them to the bad drop areas. 😇

Throughout the day, I encountered some interesting passengers who were very grateful for my help and expressed their appreciation every time. It was rewarding to know that I could make their travel experience smoother. However, there were also many passengers asking for help with Air France and KLM, but I had to redirect them to KLM agents, explaining that I couldn't assist them

I spent the rest of my shift at gate B41, which has quickly become my favourite gate (it's the closest one!). During the shift, I learned something new-placing stickers on the seats for option plus members. This helps the cabin crew identify them and provide the service they're entitled to. It was fascinating to see this behind-the-scenes detail.

Once again, I got to witness the gate being pushed back, a process I always find fun and interesting. I learned a lot during this shift, thanks to Miss Sondra's helpful guidance. I truly appreciate all that she has taught me, and I'm looking forward to applying my new skills in future positions.

Shift hours: 1500-2300